Monday, March 17, 2014

BloggeRhythms

Today’s subject is reality versus fantasy, superior performance versus failure and the importance of perception in decision-making.
 
A couple of days ago, a computer glitch spurred thoughts about a virus having attacked the system. Familiar with the possibility, seeing similar symptoms before, though not for a long while, several remedies were attempted, none of them working. That’s when Microsoft was contacted, and asked for help, although it wasn’t certain it was even their problem.
 
As most readers likely know, for quite some time now, in many cases the simplest way for suppliers to fix software problems is to take over the customer’s system remotely, and then search for and solve the problem quickly themselves without having to give user’s reams of instructions, too complex, confusing or tedious to manage on their own.
 
In the case referred to here, and on other similar occasions, what’s simply amazing is the feeling of confidence one derives the moment a world-class technician like those employed by Microsoft takes over the screen. Because user’s know with certainty that their problems will be fixed by the best in the business, and are fortunate to have that level of expertise available to them.
 
That’s why sitting there watching the mouse arrow move quickly through the engineer’s routines, finding, dealing with and  correcting the problem the thought occurred that aside from proven capability, Microsoft’s gained huge public trust in order for its employees to be given unencumbered license to search user’s systems.
 
And then, the complete opposite came to mind when thinking about what it takes to reach the highest levels of competence, experience and proven superior performance, compared to the monumental dread, fear, dissatisfaction and disgust felt by most of the nation upon hearing that their health care was being taken over by the most corrupt, inept and incapable bureaucracy that ever existed.
 
That’s it for today folks.
 
Adios

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